Customer Care

Customer Care

A John Atencio customer service specialist can take care of all your shopping needs and answer any questions you may have.

Please call 303.534.4277 Monday through Friday, between 10:00am and 6:00pm (MST) and weekends 12:00pm to 6:00pm (MST).  You may also email us at customerservice@johnatencio.com.

Returns and Exchanges

If for any reason you are not entirely satisfied with your recent JohnAtencio.com order, we will gladly accept returns and/or exchanges of merchandise within 15 days from date of delivery.  Merchandise must be in original saleable condition and accompanied by a sales receipt.  Return items must not be altered.  Altered products are non-refundable.  Please call 303-534-4277 to obtain a Return Authorization.  You may also return your order in any John Atencio boutique store.  Please contact a customer service specialist to find the location nearest you.

All returns will be credited to the original form of payment.  Your account will be credited for the original amount paid for the merchandise upon processing the returned item(s). 

Once a Return Authorization number is issued, please enclose the original packing slip and ship the item Certified and Signature Required via USPS to: JAG, 3000 East 1st Ave, #181, CO 80206. An email notification will be sent to you upon completion of the return.  Please allow 1-2 weeks for processing.