Watch Service and Care

PANTHEON WATCH FUNCTIONS & FEATURES

TWO-YEAR LIMITED WARRANTY

Carefully tested and inspected before leaving our Workshop, each John Atencio Timepiece is warrantied against any manufacturing defect for a period of two-years from the date of purchase.

Excluded from the Warranty Coverage is any damage to the band, crystal or battery. Any deterioration of the case or movement due to moisture that has entered the watch due to improper handling (cracked crystal, etc.) is also excluded from the Warranty.

WARRANTY REPAIR

Any component found by our Technical Services Team to be defective, will be repaired or replaced at the Manufacturer’s expense. Defects and damages caused by misuse or negligence are not covered by this warranty.

Please send your John Atencio Timepiece to our Service Center at any time. Ship in appropriate protective packaging (such as bubble-wrap or a padded envelope (not the original display box, please) to prevent damage during shipping.

Provide a detailed description of the problem, repair or work required. Include the date and location of your purchase along your name, address, phone and email information. We recommend that you insure and track your shipment. John Atencio is not responsible for lost or stolen packages.

SHIPPING ADDRESS

Please Ship Your John Atencio Timepiece Via Us Mail Certified, Registered Mail Insured, or by UPS or Fed EX. Be sure to track your shipment.

SHIP TO:

John Atencio Technical Service Center
3000 E. 1st Avenue, Suite #181
Denver, Colorado 80206

EXPIRED WARRANTY

Once the Warranty Period has expired, any services or repairs will be subject to a service charge. Include your name, address, phone number and e-mail address with your return, along with a description of the repair work required.

DEALER:
ADDRESS:

DATE OF PURCHASE:

FUNCTIONS AND FEATURES OF YOUR JOHN ATENCIO PANTHEON TIMEPIECE

  1. Pusher A – Start/Stop
  2. Pusher B – Reset & Start/Stop Function Of Cumulative Times
  3. Regular Second Counter
  4. Chronograph Hand (1/5 Of A Second)
  5. 30-Minute Tracker
  6. Crown

SETTING THE TIME & DATE

  1. Unscrew The Crown Clockwise Until It Releases From The Case.
  2. Pull Out One Step To Set Date.
  3. Pull Out Two Steps To Set Time

Be sure to screw-down the Crown after making any adjustments. This is very important to securing the seal and assuring water resistance. Failure to screw-down the Crown properly may allow moisture or debris to enter the watch and void the Warranty.

CORRECTING THE CHRONOGRAPH

Press Pusher A & B at the same time to access Correction Mode. The Minute Counter and Chronograph Hand will rotate to the Stop Positions.

RESETTING THE MINUTE AND CHRONOGRAPH HANDS

  1. Press Pusher B until the Minute Hand Is close to the Zero position.
  2. To complete the adjustment, press Push-Button several times. The Minute Hand will move forward in small steps until it reaches the 12 O’clock Position.
  3. Press Pusher A until the Chronograph Hand is close to the Pole Position.
  4. To complete the adjustment, Press Push-Button briefly. The Second Hand will move forward in small steps to bring the hand back to the 12 O’clock Position.

INITIALIZING THE CHRONOGRAPH

Press Pusher A & B at the same time to return the Minute Counter and Chronograph Hands back to their respective Pole Positions.

BATTERY INSTRUCTIONS

The average life of a Quartz Watch Battery is One to Two years. When the Battery can no longer power the watch, we recommend that you change it promptly to avoid any damage to the mechanism.

CARING FOR YOUR WATCH

In advance of cleaning your watch, make sure that the Crown is secure. Use a soft damp cloth to clean the head of the watch and then wipe off with a dry soft cloth. The German Steel Band should be cleaned with mild soapy water and a soft toothbrush

MAINTENANCE

We recommend a Maintenance Service after Two Years. This should include a water-resistance test and replacement of gaskets and seals as needed. This service Is available at our Official John Atencio Service Centers.

FREQUENTLY ASKED QUESTIONS

CAN I SHOWER WITH MY WATCH ON?

It is strongly advisable not to shower with your watch on.  Shampoo, soaps and other liquids are highly corrosive to a watch’s delicate components and will wear out much soon. If you accidentally expose your watch to soap, you should rinse if off with fresh water and dry it as soon as possible.

CAN I GO SWIMMING WITH MY CHRONOGRAPH?

While your Chronograph is finely crafted and rated for 100 meters of Water Resistance, they are not intended for swimming or diving. A Chronograph is a complicated watch, which has several openings for water to enter – including the Push Buttons, Crown, Crystal and the Case Back Gasket. At each of these points there is a Gasket that forms a seal which protects the Movement from water.

CAN I GET MY AUSTRIAN LEATHER STRAP WET?

Leather straps should never get wet. Exposure to moisture, high humidity, direct intense light, cosmetic or oil-based products will cause the Leather to deteriorate prematurely as well as stain or discolor. If your Leather Strap comes in contact with any of these elements, dry the strap with a soft absorbent cloth to help reduce further damage.

CUSTOMER SERVICE

Please contact the Authorized JA Watch Dealer where your purchase was made or contact our John Atencio Techncial Service Center (below). Our Customer Service Representatives are available from 9:00 am – 5:00 pm Mountain Time to answer inquiries.

JA TECHNICAL SERVICE CENTER: 1-800-219-0276
CUSTOMERSERVICE@JOHNATENCIO.COM