2-day Complimentary Shipping on All Orders. See Details >

Lifetime Care Plan

We proudly offer extended protection through our Lifetime Care Plan on your John Atencio jewelry purchase. Our Lifetime Care Plan is an add-on and is offered at the time of purchase only. To add a care plan to your cart, please choose the pricing option that matches your product purchase price range (pre-tax).

 

Product Price Range Lifetime Care Plan Price
$9.99 - $99.99 See care plan $29.99
Add to cart
$100.00 - $199.99 See care plan $49.99
Add to cart
$200.00 - $349.99 See care plan $79.99
Add to cart
$350.00 - $499.99 See care plan $99.99
Add to cart
$500.00 - $749.99 See care plan $119.99
Add to cart
$750.00 - $999.99 See care plan $159.99
Add to cart
$1,000.00 - $1,499.99 See care plan $199.99
Add to cart
$1,500.00 - $1,999.99 See care plan $239.99
Add to cart
$2,000.00 - $2,499.99 See care plan $279.99
Add to cart
$2,500.00 - $2,999.99 See care plan $329.99
Add to cart
$3,000.00 - $3,999.99 See care plan $224.99
Add to cart
$4,000.00 - $4,999.99 See care plan $379.99
Add to cart
$5,000.00 - $5,999.99 See care plan $424.99
Add to cart
$6,000.00 - $7,999.99 See care plan $479.99
Add to cart
$8,000.00 - $9,999.99 See care plan $529.99
Add to cart
$10,000.00 - $14,999.99 See care plan $749.99
Add to cart
$15,000.00 - $19,999.99 See care plan $899.99
Add to cart
$20,000.00 - $25,999.99 See care plan $1,299.99
Add to cart

 

 

CONVENIENCE. PEACE OF MIND. VALUE.

Life happens. JM Care Plan covers the care and maintenance of your jewelry or watch to keep it in like-new condition and protects it against accidental damage. JM Care Plan also offers you coverage beyond a typical manufacturer's warranty. Pricing depends on length of coverage and the value of your jewelry or watch. You will have the opportunity to purchase JM Care Plan at checkout

This Lifetime Care Plan includes the following at no additional cost for repairs:

  • Ring re-sizing
  • Rhodium plating
  • Refinishing and polishing
  • Loss of center diamonds or gemstones due to a defective setting
  • Broken, bent or worn prongs
  • Cracked or thinning band or shank
  • Broken clasps, bracelets or chains
  • Replacing cracked or chipped stones
  • Broken earring posts
  • Pearl restringing

*Exclusions and limitations apply. For specific plan details, refer to the sample Terms and Conditions. After your purchase of a Lifetime Care Plan we will send you a completed Terms & Conditions document.

Coverage for loss, theft, damage and mysterious disappearance of your jewelry falls under an insurance policy and is separate from the coverage we offer through our Lifetime Care Plan. We invite you to explore jewelry insurance through the Jewelers Mutual Insurance Group and can facilitate a quote at any of our locations.

FAQ About Our Lifetime Care Plan

Can I purchase the Lifetime Care Plan online?

Yes! You must purchase a Lifetime Care Plan at the time of your jewelry purchase. You can buy jewelry and Care Plans on our website.
Please note that the price of our Care Plan depends on the purchase price range of the jewelry piece you buy. Please see the table of Care Plan options above.

What purchases is the Lifetime Care Plan available for?

Our Lifetime Care Plan is available on new John Atencio jewelry and is sold at the time of purchase.

What if my jewelry breaks or needs care?

Not to worry, we have you covered! We will have you reunited with your cherished piece shortly. Simply call us or stop by any of our store locations. We will repair (or replace) your piece and send it back to you when it is ready. Your piece will look as beautiful as the first day you purchased it!

What if I want to cancel my coverage?

Simply contact us. You may receive a full or partial refund according to your Terms and Conditions.

Is the Lifetime Care Plan transferable?

Yes, the lifetime JM Care Plan is transferable within the first 180 days after purchase. Contact us to update the Care Plan record.

If I return my purchase, is the Lifetime Care Plan refundable?

Yes, the plan is fully refundable within 30 days. After 30 days, the refunded amount will be prorated.

How are Lifetime Care Plan claims submitted?

Claims are submitted through the JM Care Plan portal. Simply bring your piece to a John Atencio location and we will facilitate the repair for you. If you are out of town or not close to a John Atencio store, you can submit the claim directly by contacting the customer service at the JM Care plan. Shipping and insurance coverage to the authorized repair facility is covered by the plan.