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Product Care and Repairs


For over four decades, John Atencio has maintained the highest standards in design, materials and craftsmanship. John has proudly created jewelry to be celebrated now and cherished as an heirloom for years to come. With some basic care, you can help to preserve your John Atencio jewelry.

Cleaning of Your John Atencio Jewelry

We offer complimentary in-store cleaning over the lifetime of your John Atencio jewelry. This not only insures that your diamonds and gemstones are cleaned, it also includes instore routine (every six months) checking to make sure all stones are secure in their settings. With proper care, your John Atencio jewelry will maintain its beauty, luster and character for generations to come. Contact us or bring one of your pieces into any John Atencio location for cleaning.

Professional cleanings are also recommended from time to time depending upon how you wear your jewelry. We encourage you to bring your John Atencio jewelry back to us for professional servicing to restore you piece back to a ‘like new’ condition.

General Care & Cleaning Tips

Between cleanings, most jewelry can be maintained with a non-abrasive jewelry cleaner or warm soap and water. To clean diamonds, use a mild solution of six parts water to one-part ammonia and apply with a soft bristle brush. Ultrasonic cleaning is not safe for many gemstones so we advise against this method. Stones such as amethyst, emerald, opal, pearl, peridot, tanzanite and tourmaline, for example, require special care as they are delicate and easily abraded. Please contact us with any questions regarding your gemstones. (Refer to our Gemstone Cleaning & Care guide.)

We recommend that you examine your John Atencio jewelry regularly to make sure the settings are snug and the clasps and other connections are secure. Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate. Silver tarnishes rapidly when exposed to salty air, swimming pool chlorine and products containing sulfur, such as rubber gloves. To remove tarnish, we recommend a non-abrasive silver polish or regular use of a John Atencio polish cloth.

At the time of purchase, John Atencio silver jewelry is packaged in a fine quality pouch. Between wearing, we recommend that you place your jewelry in its original pouch or another suitably lined box.


We want you to enjoy your John Atencio jewelry each day and for many years to come. Should your piece need servicing at any time, you can entrust our specialists with repairing and restoring your jewelry to its original beauty. Bring your piece into one of our John Atencio stores. Our sales consultant will examine your piece and send it to our licensed service center. In advance of performing any work on your piece, our service center can provide you with an estimate of recommended work for your consideration and approval. (Consider our Lifetime Care Plan.)

Please contact us with questions regarding the Care or Repair of your John Atencio jewelry.