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Product Care and Repairs


For over four decades, John Atencio has maintained the highest standards in design, materials and craftsmanship. John has proudly created jewelry to be celebrated now and cherished as an heirloom for years to come. With some basic care, you can help to preserve your John Atencio jewelry.

Cleaning of Your John Atencio Jewelry

We offer complimentary in-store cleaning over the lifetime of your John Atencio jewelry. This not only ensures that your diamonds and gemstones are cleaned, it also includes instore routine (every six months) checking to make sure all stones are secure in their settings. With proper care, your John Atencio jewelry will maintain its beauty, luster, and character for generations to come. Contact us or bring one of your pieces into any John Atencio location for cleaning.

Professional cleanings are also recommended from time to time depending upon how you wear your jewelry. We encourage you to bring your John Atencio jewelry back to us for professional servicing to restore you piece back to a ‘like new’ condition.

John Atencio Gentle Jewelry Cleaner

John Atencio offers a Gentle Jewelry Cleaner (7.5 oz) for in home use to remove grime, dirt, and oils to keep your jewelry sparkling in between professional cleanings. Carefully formulated to gently clean all types of John Atencio jewelry, including sterling silver, gold, pearls, and fine gemstones, our cleaner is made exclusively for John Atencio in the USA of domestic and imported materials. (See list of ingredients). Please do not use our cleaner on leather or meteorite. Included with our cleaner is a jewelry dipping basket and touch-up brush for cleaning delicate ring settings at home. You can purchase our John Atencio Jewelry cleaner online here, or at any John Atencio location.

Information on California’s SB-258 law and The Right to Know Act.

Other General Care & Cleaning Tips

Between cleanings, most jewelry can be maintained with a non-abrasive jewelry cleaner, like our John Atencio Gentle Jewelry Cleaner, or warm soap and water. To clean diamonds, use a mild solution of six parts water to one-part ammonia and apply with a soft bristle brush. Ultrasonic cleaning is not safe for many gemstones, so we advise against this method. Stones such as amethyst, emerald, opal, pearl, peridot, tanzanite, and tourmaline, for example, require special care as they are delicate and easily abraded. Please contact us with any questions regarding your gemstones. (Refer to our Gemstone Cleaning & Care guide.)

We recommend that you examine your John Atencio jewelry regularly to make sure the settings are snug, and the clasps and other connections are secure. Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate. Silver tarnishes rapidly when exposed to salty air, swimming pool chlorine and products containing sulfur, such as rubber gloves. To remove tarnish, we recommend a non-abrasive silver polish or regular use of a John Atencio polish cloth.

At the time of purchase, John Atencio silver jewelry is packaged in a fine quality pouch. Between wearing, we recommend that you place your jewelry in its original pouch or another suitably lined box. (Refer to Frequently Asked Jewelry Care Questions below).


We want you to enjoy your John Atencio jewelry each day and for many years to come. Should your piece need servicing at any time, you can entrust our specialists with repairing and restoring your jewelry to its original beauty. Bring your piece into one of our John Atencio stores. Our sales consultant will examine your piece and send it to our licensed service center. In advance of performing any work on your piece, our service center can provide you with an estimate of recommended work for your consideration and approval. (Consider our Lifetime Care Plan.)

Please contact us with questions regarding the Care or Repair of your John Atencio jewelry.

Frequently asked questions

Why does jewelry need to be cleaned?

Jewelry and diamonds attract dirt and oils which causes jewelry to dull. As you wear your jewelry, makeup, soap, lotion, and other dirt builds up just like they do on your skin. To remove it from jewelry, you need a specialized formula to regain sparkle.

Can I use dish, DIY, or household cleaners to clean my jewelry?

No, that is not a great idea. Other formulations aren’t specially formulated to clean jewelry and can sometimes be harmful to jewelry. Just as you use different cleaning solutions to clean the floors, dishes, clothing as different surfaces need different cleansers. For this same reason, jewelry cleaning needs a specialized formula to safely clean gemstones and metals.

How often should I clean my jewelry?

Cleaning daily or whenever your jewelry appears dull will ensure a perfect shine. A great tip is to soak the jewelry in the jar at the same time you brush your teeth (1-2 minutes). Once done, you can rinse, dry, and polish your jewelry to keep it clean every day.

Does this replace in-store cleaning?

Our gentle jewelry cleaner does not replace instore professional cleaning and inspection service but is in addition to the offering.

How long does a jar of Gentle Jewelry Cleaner last?

The number of uses per jar varies based on how large the piece of jewelry is and how dirty each piece is. On average, a jar offers roughly 50 uses, which can be 2-6 months on average. Another indicator to replenish a cleaner is when the solution begins to appear very cloudy.