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Frequently Asked Questions

General Questions

Does John Atencio offer personal shopping services?

Yes, we offer personal shopping as a complimentary service. Our experienced sales consultants will be happy to assist you in selecting the perfect gift for yourself or someone special. To contact one of our personal shoppers by phone, please call 1-800-219-0276 between the hours of 10am and 6pm MST Monday through Friday, and between 11am and 5pm MST Saturday.

Diamond Consultations:

For assistance with engagement rings, please email: or call us 1-800-219-0276. A John Atencio consultant will contact you to answer questions or schedule an in store or virtual appointment with you. To set up a diamond consultation with an expert, click here.

Does John Atencio offer resizing?

Yes, John Atencio offers sizing on select styles. Please contact our Customer Service to learn more at 1-800-219-0276.

Will my John Atencio purchase arrive gift-wrapped?

Yes, each purchase will be wrapped in our exclusive John Atencio packaging with a ribbon.

Can I include a personalized gift message with my purchase?

Yes, you may enter a personalized message during checkout. The message, hand-written on a John Atencio gift card and enclosed in a white envelope, will arrive with your gift package. We encourage you to include your name on the gift card, as your name will not appear anywhere else on the gift or shipping information.

Please note that John Atencio will not include any messaging that we deem objectionable or inappropriate. We reserve the right to remove any objectionable words, phrases or obscenities from your message. Contact us at customer service should you have questions regarding this policy.

Is there an accommodation for Armed Service Members??

Yes. In appreciation of their service, we are pleased to offer a 5% discount as an accommodation for active duty, reservists and veterans of U.S. Armed Services in our store locations. We may request verification of U.S. Armed Service.

Do other websites or stores offer authentic, new John Atencio designs?

Yes. There are fine retailers across the country that carry a selection of John Atencio styles. Locate a John Atencio boutique or a partner retailer by clicking here

Online Ordering

How do I place an order on

Ordering on is easy and safe. Once you have found the item you would like to purchase, click Add to Cart and place it in your Shopping Cart. Follow it through to complete the check-out process.


In some cases, you will need to select a size during your purchase. If you have any questions about sizing explore here. You may also order over the phone at 1-800-219-0276 or email us at

Is all John Atencio jewelry available for purchase online?

We offer a selection of John Atencio designs for online shopping. If we don’t have a size or style that you are looking for, please contact customer service or visit a John Atencio boutique.  In most cases, we can accommodate a special order or sizing that we may not currently offer online.

What if I need extra help or advice with my online purchase?

Our experienced consultants are available to help you in selecting the perfect gift. We welcome you to contact our customer service consultant by phone 1-800-219-0276 between the hours of 10am and 6pm MST Monday through Friday, and between 11am and 5pm on Saturday. You can also contact one of our store locations directly.

What payment methods does accept?

Currently, John Atencio accepts all major credit cards and PayPal. For your convenience, your credit card information can be stored in your account. This is secure information and cannot be accessed by anyone other than the account holder. For additional security, your billing address at must match the address on file with the credit card company.

Will I be charged Sales Tax on my order?

Sales tax will be automatically applied to your order and calculated based upon the zip code and address of your shipping destination.

Customer Requirement Under Applicable Law:

The customer shall be responsible for compliance with applicable laws and regulations of all use taxes and the declaration of goods in their state or country of residence. For any purchase where John Atencio does not collect sales tax, your state may require you to report such purchase and remit the tax on an individual income tax return. Forms and appropriate information can be found on your state website.

Can I pick up my online order at a John Atencio store location?

Yes, you can opt to pick up your online order at one of our Denver area John Atencio stores. Select ‘In Store pick-up’ when you checkout online. We will contact you when you order is ready for pick-up. We will require payment in advance of all pick-ups.

Shipping & Returns

What shipping options are available on

Currently, we ship via FedEx (2-day and overnight) within the U.S. As a convenience for our customers, we offer complimentary 2-day shipping. We require a signature on all shipments.

How can I make returns or exchanges?

For online returns or exchanges, please email us at or contact customer service at 1-800-219-0276. For products purchased through a John Atencio boutique, please contact the store directly.

Gift Cards

How do I purchase a John Atencio gift card?

You can order an E-Gift Card, redeemable online, here. You can also purchase a physical John Atencio gift card, to be used in store, at any of our boutique locations.

Can I use my John Atencio gift card to make a purchase online?

Yes. We offer two options. Our E-Gift Cards are redeemable online at, and our Classic Gift Cards are redeemable in-store.

May I replace a lost or stolen gift card?

Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen or misplaced gift cards.