Shipping & Returns

Standard Return Policy

Online Purchases

We accept returns within 14 days of delivery for a refund. For returns received within 30 days, we offer an exchange or merchandise credit only. All items must be unworn, unaltered, and in saleable condition, accompanied by the original sales receipt. Personalized, custom, and engraved pieces are final sale and cannot be returned or exchanged

  

In-Store Purchases

In-store purchases are eligible for return within 14 days of the purchase date for a refund, provided the items are unworn, unaltered, and in saleable condition, with the original sales receipt. Personalized, custom, and engraved pieces are considered final sale and are not eligible for return or exchange. Items returned after 14 days will not be accepted for refund or exchange.

 

Standard Shipping

FedEx Standard Two-Day Air (Complimentary, Domestic Only)

Orders placed before 3 pm MST will be processed the same day and delivered within two business days. Orders placed after 3 pm MST on Friday, Saturday, or Sunday will be processed on Monday. No deliveries on Saturday, Sunday, or holidays. A signature will be required upon delivery.

  

FedEx Standard Overnight Air ($20, Domestic Only)

Overnight delivery is available for orders placed before 3 pm MST, Monday through Thursday. Orders placed before 3 pm MST on Friday will arrive Monday. Orders placed after 3 pm MST will ship the next business day. No Sunday or holiday delivery is available.

 

Delivery to Canada

We now offer shipping to Canada. All international orders may be subject to additional duties, taxes, and fees, which are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for details. Currently, shipping to destinations outside Canada is not available.

 

P.O. Boxes and Freight Forwarders

All orders require a physical address for delivery. Orders cannot be shipped to P.O. Boxes. We do not allow shipment to a freight forward address location.

 

Customer Support:

For assistance or questions about your order, please email customerservice@johnatencio.com or call 800-219-0276.