Shipping & Returns
Holiday Shipping Policy
Enjoy complimentary FedEx 2-Day Shipping on all John Atencio online orders this holiday season. Please allow 3-5 day for order processing. Once shipped, your order will arrive within two business days via complimentary FedEx 2-Day service.
Please note that orders placed on weekends or holidays will be processed the next business day. Resizing and custom orders will require additional time prior to shipping. Adult signature is required on all shipments for your security.
We recommend placing your orders as soon as possible, as unanticipated carrier delays may still occur during the busy holiday season.
Complimentary Overnight Shipping (December 12–22)
To ensure your gifts arrive in time for the holidays, John Atencio is pleased to offer complimentary FedEx Overnight Shipping on all online orders placed December 12–22. Orders placed during this period will ship overnight for next-business-day delivery.
Please note that orders placed on weekends or holidays will be processed the next business day. Resizing and custom orders will require additional time prior to shipping. Adult signature is required on all shipments for your security.
We recommend placing your orders as soon as possible, as carrier delays may still occur during the busy holiday season. We will alert you promptly of any unexpected processing delays that may affect overnight delivery.
Extended Holiday Return Policy
For the holiday season, purchases made between November 15th and December 24th may be returned or exchanged through January 10, provided all items are unworn, unaltered and in saleable condition, accompanied by the original sales receipt. Personalized, sized, custom, and engraved pieces are final sale and cannot be returned or exchanged. Items returned after January 30th will not be accepted.
Standard Return Policy
Online Purchases
For online purchases, returns are accepted within 14 days of delivery for a full refund. Returns received within 30 days are eligible for exchange or merchandise credit only. All items must be unworn, unaltered, and in saleable condition, accompanied by the original sales receipt. Personalized, sized, custom, and engraved pieces are final sale and cannot be returned or exchanged. Items returned after 30 days will not be accepted.
In-Store Purchases
For in-store purchases, returns are accepted within 14 days of the purchase date for a full refund. Returns received within 30 days are eligible for exchange or merchandise credit only. All items must be unworn, unaltered, and in saleable condition, accompanied by the original sales receipt. Personalized, sized, custom, and engraved pieces are final sale and cannot be returned or exchanged. Items returned after 30 days will not be accepted.
Shipping & Delivery Policy
FedEx Two-Day (Complimentary, Domestic Only)
All online orders will be shipped FedEx Two-Day. Orders placed before 3 pm MST, Monday through Thursday, will be processed the same day. Orders placed after 3 pm MST, will ship the next business day. Orders placed after 3 pm MST on Friday, or anytime Saturday or Sunday, will be processed the following Monday. There are no Sunday or holiday deliveries. An adult signature is required upon delivery.
FedEx Priority Overnight Air ($40, Domestic Only)
Overnight delivery is available for orders placed before 3 pm MST, Monday through Friday. Orders placed before 3 pm MST on Friday will arrive Saturday. Orders placed after 3 pm MST, Monday through Friday, will ship the next business day. There are no Sunday or holiday deliveries. An adult signature is required upon delivery.
From December 12–22
FedEx Priority Overnight Shipping will be complimentary on all online orders to ensure your gifts arrive in time for the holidays. (Carrier delays may still occur during the busy holiday season).
Delivery to Canada
Shipping to Canada is available. International orders may be subject to duties, taxes, and fees, which are the responsibility of the recipient, and are in addition to our stated shipping costs. Shipping is available outside the U.S. to Canada only.
Sizing Note
Ring resizing and custom sizing on bracelets or rings will require additional time to custom craft before shipping.
P.O. Boxes and Freight Forwarders
All orders require a physical address for delivery. Orders cannot be shipped to P.O. Boxes. We do not allow shipment to a freight forward address location.
Customer Support:
For assistance or questions about your order, please email customerservice@johnatencio.com or call 800-219-0276.