Shipping & Returns
Holiday 2023 Shipping Information
Complimentary Two-Day Shipping (Domestic)
We are pleased to offer complimentary FedEx standard Two-day shipping on all holiday orders beginning November 1, 2023. Your order should arrive two business days following your order. Orders placed on Sunday should arrive by Wednesday. Please note: We will try our best to get your gift to you. Shipping carriers many experience delays outside our control.
Overnight Shipping
Orders placed after December 8 and before 3pm MST Wednesday, December 22 will be shipped FedEx Priority overnight. Again, we will try our best to get your gift to you. Shipping carriers many experience delays outside our control. Don’t delay. Shop Early. To maintain the security of each shipment, a direct signature will be required by an adult at the time of delivery.
Please note: Sizing adjustments will require a minimum of 7-10 days and will extend the shipping timeline. Sizing that requires a special order may take up to 6 weeks to custom create. For more information, please refer to our women’s and men’s sizing guides at the bottom of our John Atencio website.
Rush - Same Day White Glove Delivery
You may select our White Glove same-day delivery service if your shipping location is within 25 miles of a John Atencio store. White Glove Orders must be above $1000 and be placed before noon MST on December 23rd. Please indicate “White Glove Delivery” in the note section of the online shopping cart or email us at corporate@johnatencio.com. We will try our best to get your gift to you. Note that shipping carriers may experience delays outside our control, so please don’t delay.
In-Store Pickup - Wrapped and Ready
Whether you prefer to shop online or reach out by phone or email to one of our John Atencio locations, we can have your John Atencio gift wrapped and ready for you to pick-up. Find a location here: https://johnatencio.com/pages/locations.
Holiday 2023 Returns & Exchanges
For the 2023 Holiday period beginning November 1, 2023, we are extending our return window for online and in-store purchases for your convenience. If for any reason you are not entirely satisfied with your John Atencio holiday purchase, we will gladly accept returns and/or exchanges of merchandise until January 12th 2024, or 45 days after the purchase date, whichever is the later date. For items received after that date, we will offer an exchange or a merchandise credit only. Please follow our standard return policy below for specifics on returns.
General Shipping Information (Non-Holiday)
FedEx Standard 2-day Air – Complimentary Shipping and Handling (Domestic Only)
Your order should arrive 2 business days after shipping if ordered by 3:00pm (MST). Please note that orders placed after 3:00pm (MST) Friday, Saturday or Sunday will be processed Monday and should arrive 2 business days after shipping. Saturday, Sunday and holiday delivery is not available. To maintain the security of each shipment, a direct signature will be required by an adult for all shipments at the time of delivery.
FedEx Standard Overnight Air - $20 Shipping and Handling (Domestic Only)
Standard overnight delivery is available during non-holiday times. Orders placed before 3:00pm (MST) Monday through Thursday will be delivered the following business day. Orders placed before 3:00pm (MST) on Friday will be delivered Monday. Every order is subject to review. After 3:00pm (MST) orders will be shipped the following business day. Sunday and holiday delivery is not available. A direct signature will be required by an adult for all shipments at the time of delivery.
P.O. Boxes and Freight Forwarders
All orders require a physical address for delivery. Orders cannot be shipped to P.O. Boxes. We do not allow shipment to a freight forward address location.
Delivery to U.S. Territories and International Destinations
At this time, International orders cannot be accepted.
For help with ordering, please email us at customer-service-group@johnatencio.com. If you would like to speak to a customer care representative, please contact a John Atencio Customer Care Specialist at 800-219-0276.
Returns & Exchanges (Non-Holiday)
Standard Online Return Policy
If for any reason you are not entirely satisfied with your recent JohnAtencio.com order, we will gladly accept returns and/or exchanges of merchandise within 14 days from the date of delivery. For items received within 30 days, we will offer an exchange or a merchandise credit only. Every return must be accompanied by a sales receipt and must be unworn, unaltered and in saleable condition. Altered products are non-refundable. All personalized items, including custom and engraved pieces are considered final sale and may not be exchanged or returned at any time.
All returns will be credited to the original form of payment with the exception of cash purchases, which will be refunded by company check. Your account will be credited for the original amount paid for the merchandise upon processing the return item(s). An email notification will be sent to you upon completion of the return. Please allow 2-3 weeks for processing. Please note used merchandise will not be accepted for refund or exchange unless defective. Exclusions may apply.
Store Purchase Return Policy
You may also return your online order to any John Atencio boutique location.
Any merchandise purchased in store should be returned to the store where it was purchased. All return policies and restrictions apply.