Shipping & Returns
FedEx Standard 2-day Air – Complimentary Shipping and Handling (Domestic Only)
Your order should arrive 2 business days after shipping if ordered by 3:00pm (MST).
Please note that orders placed after 3:00pm (MST) Friday, Saturday or Sunday will be processed Monday and should arrive 2 business days after shipping. Saturday, Sunday and holiday delivery is not available. To maintain the security of each shipment, a direct signature will be required by an adult for all shipments at the time of delivery.
FedEx Standard Overnight Air - $20 Shipping and Handling (Domestic Only)
Standard overnight delivery is available. Orders placed before 3:00pm (MST) Monday through Thursday will be delivered the following business day. Orders placed before 3:00pm (MST) on Friday will be delivered Monday. Every order is subject to review. After 3:00pm (MST) orders will be shipped the following business day. Sunday and holiday delivery is not available. A direct signature will be required by an adult for all shipments at the time of delivery.
P.O. Boxes and Freight Forwarders
All orders require a physical address for delivery. Orders cannot be shipped to P.O. Boxes. We do not allow shipment to a freight forward address location.
Delivery to U.S. Territories and International Destinations
At this time, International orders cannot be accepted.
For help with ordering, please email us at firstname.lastname@example.org. If you would like to speak to a customer care representative, please contact a John Atencio Customer Care Specialist at 800-219-0276.
Returns & Exchanges
Holiday 2020 Return Policy
For the 2020 Holiday period, we are extending our return window for online and in-store purchases for your convenience. If for any reason you are not entirely satisfied with your John Atencio holiday purchase, we will gladly accept returns and/or exchanges of merchandise to January 10, 2021. For items received after that date, we will offer an exchange or a merchandise credit only. Please follow our standard return policy below for specifics on returns.
Standard Online Return Policy
If for any reason you are not entirely satisfied with your recent JohnAtencio.com order, we will gladly accept returns and/or exchanges of merchandise within 14 days from the date of delivery. For items received within 30 days, we will offer an exchange or a merchandise credit only. Every return must be accompanied by a sales receipt and must be unworn, unaltered and in saleable condition. Altered products are non-refundable. All personalized items, including custom and engraved pieces are considered final sale and may not be exchanged or returned at any time.
All returns will be credited to the original form of payment with the exception of cash purchases, which will be refunded by company check. Your account will be credited for the original amount paid for the merchandise upon processing the return item(s). An email notification will be sent to you upon completion of the return. Please allow 2-3 weeks for processing. Please note used merchandise will not be accepted for refund or exchange unless defective. Exclusions may apply.
Store Purchase Return Policy
You may also return your online order to any John Atencio boutique location.
Any merchandise purchased in store should be returned to the store where it was purchased. All return policies and restrictions apply.