Shipping & Returns

Standard Return Policy

Online Purchases

For online purchases, returns are accepted within 14 days of delivery for a full refund. Returns received within 30 days are eligible for exchange or merchandise credit only. All items must be unworn, unaltered, and in saleable condition, accompanied by the original sales receipt. Personalized, sized, custom, and engraved pieces are final sale and cannot be returned or exchanged. Items returned after 30 days will not be accepted.

In-Store Purchases

For in-store purchases, returns are accepted within 14 days of the purchase date for a full refund. Returns received within 30 days are eligible for exchange or merchandise credit only. All items must be unworn, unaltered, and in saleable condition, accompanied by the original sales receipt. Personalized, sized, custom, and engraved pieces are final sale and cannot be returned or exchanged. Items returned after 30 days will not be accepted.

 

Shipping & Delivery Policy

FedEx Two-Day (Complimentary, Domestic Only)

All online orders will be shipped FedEx Two-Day. Orders placed before 3 pm MST, Monday through Thursday, will be processed the same day. Orders placed after 3 pm MST, will ship the next business day. Orders placed after 3 pm MST on Friday, or anytime Saturday or Sunday, will be processed the following Monday. There are no Sunday or holiday deliveries. An adult signature is required upon delivery.

  

FedEx Priority Overnight Air ($40, Domestic Only)

Overnight delivery is available for orders placed before 3 pm MST, Monday through Friday. Orders placed before 3 pm MST on Friday will arrive Saturday. Orders placed after 3 pm MST, Monday through Friday, will ship the next business day. There are no Sunday or holiday deliveries. An adult signature is required upon delivery.

 

Delivery to Canada

Shipping to Canada is available. International orders may be subject to duties, taxes, and fees, which are the responsibility of the recipient, and are in addition to our stated shipping costs. Shipping is available outside the U.S. to Canada only.

 

Sizing Note

Ring resizing and custom sizing on bracelets or rings will require additional time to custom craft before shipping.

 

P.O. Boxes and Freight Forwarders

All orders require a physical address for delivery. Orders cannot be shipped to P.O. Boxes. We do not allow shipment to a freight forward address location.

 

Customer Support:

For assistance or questions about your order, please email customerservice@johnatencio.com or call 800-219-0276.