Warranty & Care Plan
For over 45 years, each John Atencio design has been hand-sketched and carefully hand-crafted using the highest quality materials and standards. We are proud of this tradition of artistry and excellence and continue to maintain our hallmark of quality to our customers.
Customer care & qualityWe guarantee each piece of John Atencio jewelry to be free from Manufacturing defects. We are also committed to our repair quality and will ensure that our craftsmanship on repairs also adheres to the highest standards – consistent with our longstanding tradition. (See additional information on Manufacturing defects below.)
We offer complimentary in-store cleaning over the lifetime of your John Atencio jewelry. This not only ensures that your diamonds and gemstones are cleaned, it also includes in-store routine (every six months) checking to make sure all stones are secure in their settings. With proper care, your John Atencio jewelry will maintain its beauty, luster and character for generations to come. Contact us or bring one of your pieces into any John Atencio location for cleaning. There will be a charge for ‘professional’ cleaning, polishing or rhodium of any silver or gold JA jewelry.
Complimentary First Sizing
John Atencio will provide a complimentary first sizing on full priced rings at the time of purchase.
Manufacturer’s Defects – Our Warranty
For the first 90 days (after a purchase), John Atencio guarantees each piece to be free from manufacturing defects. This time period is generally adequate to determine if a manufacturing defect has occurred. We will make necessary repairs and will work to restore the quality standard that has been established once it is determined that a manufacturing defect has occurred. If a customer presents a manufacturing defect after 90 days – we will consider the circumstances and address the issue on an individual basis.
John Atencio is not responsible for damage caused by improper care. This includes, but is not limited to, prolonged exposure to heat or cold, water damage, exposure to household cleaners, abrasive cloths or cleaners, hair products, lotions, perfumes and any abusive wear or improper cleaning, use or storage.
YOUR JOHN ATENCIO
A lifetime of service
When you purchase a John Atencio engagement ring and diamond, you will receive superlative care over the lifetime of your ring. We are proud to provide the following services to help you maintain the beauty and luster of your ring for generations to come.
Setting Your Gemstone
We will set your John Atencio diamond or gemstone into that perfectly sized John Atencio setting at no charge. We will also size your ring and solder your wedding band, if desired, within the year following the purchase of your wedding set.
Complimentary Polishing and Refurbishing
John Atencio offers complimentary in-store cleaning over the lifetime of your John Atencio jewelry. This includes in-store routine (every six months) checking to make sure stones are secure in their settings.
Once a year, we offer our JA bridal customers complimentary professionally cleaning and refurbishing at our licensed repair facility. This will include professional cleaning, polishing and rhodium finish. At this same time, our licensed repair facility will complete a thorough and routine check of your ring to make sure all stones are secure. At this time, we will identify any recommended repairs to bring your ring back to a like-new condition.
LIFETIME WARRANTY: OUR CARE PLAN
CONVENIENCE. PEACE OF MIND. VALUE.
We proudly offer a lifetime warranty on your John Atencio jewelry purchases. Our lifetime Care Plan is provided through Jewelers Mutual and is offered at the time of purchase only. At John Atencio, we want to give you the peace of mind you deserve to make sure your John Atencio jewelry is looking new every day. This lifetime service warranty includes the following at no additional cost for repairs:
- Ring resizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to defective setting
- Broken, bent or worn prongs
- Broken clasps, bracelets or chains
- Cracked or thinning band or shanks
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
Coverage for loss, theft, damage and mysterious disappearance of your jewelry falls under an insurance policy and is separate from the coverage we offer through our lifetime warranty Care Plan. We invite you to explore jewelry insurance through the Jewelers Mutual Insurance Group and can facilitate a quote at any of our locations.
What purchases is the JM Care Plan available?
Our Lifetime JM Care Plan is available on new John Atencio jewelry and is sold at the time of purchase.
Is the JM Care Plan transferable?
Yes, the lifetime JM Care Plan is transferable. You simply give the receipt and brochure to the new owner of the item.
If I return my purchase, is the JM Care Plan refundable?
Yes, the plan is fully refundable within 30 days. After 30 days, the refunded amount will be prorated.
How are claims submitted?
Claims are submitted through the JM Care Plan portal. Simply bring your piece to a John Atencio location and we will facilitate the repair for you. If you are out of town or not close to a John Atencio store, you can submit the claim directly by contacting the customer service at the JM Care plan. Shipping and insurance coverage to the authorized repair facility is covered by the plan.